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Richard’s Customer Service Gets Recognition

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Published on: August 19, 2013

Richard McConnell, owner of The ZipYard in Lloyd Street Altrincham has been shortlisted for a major national customer service award.

He is no stranger to winning awards. Last year he won the covetedSaleand Altrincham Chamber of Commerce 'Start-up of the Year' award, and was awarded second place in both ‘Business of the Year’ and ‘Young Entrepreneur of the Year’ categories. The ZipYard Altrincham is also the top performing ZipYard in theUK.

Now Richard has been named as a finalist in the British Franchise Association (bfa) franchisee of the year awards. He will find out if he has won the customer service category at an awards ceremony on 3 October at the ICC inBirmingham.

The ZipYard opened in Altrincham two years ago.  Today the business has over 12,000 customers and has almost doubled its turnover. Richard gave up his job as a driving instructor to set up the alterations and repair centre whose customers include Joe Hart, Marouane Fellaini and several of the cast members fromCoronation Street.

Customer service is the key to the ZipYard’s ongoing success. Richard and his team think nothing of staying on for a few extra hours to finish a rush job and don’t charge extra for their express service.

“Seeing the smile on a bride’s face when we have sorted out a dress disaster makes it all worthwhile, “said Richard. “There’s nothing our eight trained seamstresses can’t do. Their work is amazing which is why customers keep coming back time and time again.”

The ZipYard offers a wide range of alteration and tailoring services, all done on site by trained professionals in a clean, purpose-built environment with private fitting rooms.  From dress re-styling and taking in or letting out to bridal-wear fitting or formal wear alterations, The ZipYard does it all.

For more information about The ZipYard Altrincham Telephone 0161 929 4848.

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