Martin & Co confirmed as Best Large Letting Chain
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National letting agents Martin & Co, with its head office based in Bournemouth has just been awarded the UK’s “Best Large Letting Chain” at the Estate and Letting Agency Awards (ESTAs) in London earlier this month.The prestigious award was presented to Ian Wilson Managing Director of Martin & Co by media personality and journalist Phil Spencer of Channel 4’s “Location, l-r Phil Spencer, Ian Wilson Location, Location”, who said “these awards are particularly special, and a true reflection on excellence in customer service as they are the only awards in the industry which are voted for by the landlords themselves. They are not easily won, and require a letting agency to achieve a consistently high level of service to their clients over a 12 month period.” Over 30,000 questionnaires were sent out to customers across the UK
Phil added, “It's fantastic to see agents getting the credit they deserve after all the negative press they receive. Throughout the property industry there is a constant need to improve customer service and these awards go a long way to help agents focus on keeping clients happy. He adds "After all the most powerful marketing tool for Agents is word of mouth so customer satisfaction is key."
On receiving the award, Ian Wilson said “It is a privilege to win such an award, and it is a tribute to the hard work, dedication, and passion of our staff, But more than that, it is a reflection of a blend of the proven system of which we are very proud, with our unswerving aim only to recruit, and help our franchisees recruit, the very best in the business – those who really care! In an industry where numerous sales-base estate agents have recently forayed into lettings, the award has clearly demonstrated that people prefer to work with a dedicated lettings specialist. I am especially pleased that it was our customers themselves who voted for us, and I’d like to thank all those who took the trouble to show their appreciation by taking part in the independent survey.”
The sponsors of the 2009 event included Globrix, PSC, RICS, Estate Agent Today and The London Paper and the Awards were organised by Awards for Business Ltd.
(No strangers to awards success, Martin & Co also won Franchisor of the Year last November.)
